Frequently Asked Question
To make your experience with Fleur as smooth and enjoyable as possible, we’ve answered some of the most common questions about our flowers, delivery, and ordering process below.
Do you offer delivery?
Yes, we offer local delivery throughout the metro Detroit area. Our delivery areas include Dearborn, Dearborn Heights, Detroit, Allen Park, Livonia, Northville, Novi, Farmington Hills, Canton, Westland, and Garden City, along with nearby surrounding areas. If you are unsure whether we deliver to your location, please contact us and we will be happy to assist.
Do you offer same-day delivery?
Yes, we offer same-day delivery for orders placed before our daily cutoff time. Availability may vary during holidays such as Valentine’s Day or Mother’s Day, so we recommend ordering early whenever possible.
Can I schedule a delivery for a future date?
Yes. You can place your order in advance and select your preferred delivery date during checkout.
Can I request a specific delivery time?
While we do our best to accommodate timing requests, specific delivery times cannot always be guaranteed, especially during busy holidays such as Valentine’s Day and Mother’s Day. Deliveries are typically made within a delivery window based on the driver’s route.
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www.fleurgiftshop.com
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22250 Ford Road, Dearborn Heights, MI 48127
Delivery FAQ
Yes, we offer local delivery throughout the metro Detroit area. Our delivery areas include Dearborn, Dearborn Heights, Detroit, Allen Park, Livonia, Northville, Novi, Farmington Hills, Canton, Westland, and Garden City, along with nearby surrounding areas. If you are unsure whether we deliver to your location, please contact us and we will be happy to assist.
Yes, we offer same-day delivery for orders placed before our daily cutoff time. Availability may vary during holidays such as Valentine’s Day or Mother’s Day, so we recommend ordering early whenever possible.
Yes. You can place your order in advance and select your preferred delivery date during checkout.
While we do our best to accommodate timing requests, specific delivery times cannot always be guaranteed, especially during busy holidays such as Valentine’s Day and Mother’s Day. Deliveries are typically made within a delivery window based on the driver’s route.
If the recipient is not home, our driver will attempt to leave the flowers in a safe and shaded location when possible, or contact the recipient to coordinate delivery.
Please ensure that the recipient’s delivery address and contact information are correct when placing your order. If an incorrect or incomplete address is provided and delivery cannot be completed, additional delivery fees may apply for redelivery. Our team will contact you to help resolve the issue as quickly as possible.
Orders & Customization FAQ
“Handcrafted by Fleur” means our floral designer will create a unique arrangement using the freshest flowers available in the shop that day. You simply select the price tier, and we design something beautiful in Fleur’s signature style. Every arrangement is one-of-a-kind and thoughtfully crafted.
Yes, you may include your preferred colors or flower types in the order notes. We will do our best to accommodate your request based on seasonal availability.
While we accept same-day orders when possible, we recommend placing your order at least 1–2 days in advance, especially for larger arrangements or special occasions.
Absolutely. You can include a personal message during checkout, and we will print it on a complimentary card to accompany your floral arrangement.
Flowers & Availability FAQ
We carefully select fresh, high-quality blooms and create each arrangement close to delivery or pickup to ensure maximum freshness and longevity.
Due to seasonal availability, some flowers or containers may occasionally be substituted. If this happens, we will replace them with similar blooms of equal or greater value while maintaining the overall style and color palette of the arrangement.
Due to the high volume of orders during major floral holidays, exact flower varieties, containers, or delivery times may vary. Our designers will always create a beautiful arrangement using the freshest flowers available while maintaining the style and value of your order.
Pickup FAQ
Yes. You may select in-store pickup when placing your order online. We will notify you when your arrangement is ready for pickup.
If you have any questions or need assistance choosing the perfect arrangement, our team at Fleur is always happy to help.
Absolutely! Walk-ins are always welcome at Fleur & Gift Shop. Events . We keep a beautiful selection of fresh, ready-to-go arrangements available daily for quick pick-up, last-minute gifts, and special moments. Stop by anytime to browse what’s currently blooming in-store. ✨